Graebel partnered with a pharmaceutical company to break down a critical language barrier
Graebel introduced a scalable multilingual support model for a global pharmaceutical company to enhance communication, efficiency and the employee experience for Japanese assignees.
A global pharmaceutical company discovered a critical language gap that affected Japanese employees repatriating from the U.S., creating friction and inefficiency during their household goods moves.
Graebel quickly identified the root cause and partnered with suppliers to introduce targeted multilingual support. Without disrupting the existing program structure, the teams enhanced communication, streamlined processes, and elevated the overall employee experience.
As a result, the company achieved stronger cultural alignment, greater satisfaction and efficiency, and a scalable model for multilingual support — demonstrating how agility and cultural awareness can work together to deliver meaningful results.